At Merchandise Mecca we want you to be satisfied with not only our service and low prices, but also the product you purchased. If you are not happy with your selection you may return it to us for a refund less a 10% restocking fee provided the item is unused and resalable. Simply email or call us at 800-547-1505 for a return merchandise authorization number to put on the box and ship the item(s) to us postage paid. If you choose to exchange that item for another item we will credit 100% of the returned items value (provided it unused and resalable) to your new purchase. The purchaser still be responsible for all shipping charges. Because of their unique nature, consumable items such as vacuum bags and belts are non-refundable.
After the 30 day return privilege has expired, any defects, damages or repairs must be completed by the manufacturer or warranty issuer. Returns without a valid return merchandise authorization number or after 14 days will be refused & returned to you. Items returned damaged (excluding initially defective units for exchange) will be charged an appropriate repair fee. If you request special expedited shipping, those fees are non-refundable. Any return and/or exchange will be done via standard UPS ground or United States Postal Service.
Inspect your order upon arrival and notify us via email, fax or phone within 48 hours (business days only) of any damage or defects. Failure to notify us immediately of shipping damage or defects will indicate your acceptance of the order as complete and satisfactory. First call UPS at 1-800-742-5877, or the United States Postal Service to notify them of the damage, and then call Merchandise Mecca, we will take care of the reshipment for you once UPS has recovered the damaged item. Damaged or defective items will be replaced at Merchandise Mecca's discretion. If you request a refund (in lieu of a no charge exchange) of damaged or defective items, a minimum 10% restocking fee will be charged.
Our shipping cost is incurred once the order leaves our door, and neither it nor the products can be canceled or "recalled" once shipped. Address corrections to items already picked up by the carrier are billed at $5.00 per package. Refunds within our 14-day return privilege can only be given to our customers who return the product in a reasonable condition. The item, all accessories, packaging and instruction manual / warranty card must be returned for full credit. You must call for a Return Authorization Number BEFORE returning any product. All returns must be shipped POSTAGE PAID as we do not pay return postage. Nor will we expedite exchange shipping at our cost. Our business hours are 8:30am - 4:00pm EST, Monday - Friday (not including holidays).
If you have questions please email us first at firstname.lastname@example.org or call at 800-547-1505.